What does a patient escort do?

Navigating one of the largest cancer centers in the world can be daunting, especially if you’ve just had a medical procedure or treatment. But Patient Transportation is here to help you get around MD Anderson.  Each day, patient escorts connect with patients to ensure they arrive at the right places for tests, procedures and other destinations. On average, they handle about 17 transports per shift. Additionally, they assist when patients are discharged from the hospital – often as the last smiling face a patient sees before exiting our doors to return home.  A responsive process to help our patients All requests for patient transportation services are made through our electronic health record, which automatically forwards the request to a dispatcher in Patient Transportation.  The dispatcher reviews the information, which includes the patient’s name and medical record number, origin, destination, any equipment needed and other pertinent details.  “Once we’ve confirmed the information, the assignment is sent to a patient escort through an app on their phones,” says Isamar Andrade, a dispatcher who worked for more than two years as a patient escort before moving into her current role.  “A dispatcher has to understand all of the dynamics required to move a patient and must effectively communicate any issues or delays.” Upon arriving at the pick-up location, the patient escort notifies the nurse or patient services coordinator of their arrival and verifies the patient identification information is correct before providing the handoff and transferring the patient. Responsiveness is vital because patients and our colleagues rely on them. The patient escorts have a specific amount of time to acknowledge the call, gather...