The Learning Center: Where cancer patients go for answers

How do I download MD Anderson’s app? Which medical websites can I trust? Where can I find the latest research on my disease? The information experts at MD Anderson’s The Learning Center get questions they can’t always answer by pulling a book off the shelf, but they’re up for the job. Each year, the center’s digitally savvy staff provides more than 30,000 patients and families with credible information – and compassionate support – to complement their clinical care. Our Learning Center staff work with patients at three locations: the Main Building, Mays Clinic and in the Rotary House. Ready and willing to listen Our patients receive an overwhelming amount of information. The Learning Center staff listens carefully to patients to determine what will be most helpful. Staff identify how they can help patients, what information they need and how much information they can handle. “A lot of patients come to The Learning Center stunned by their cancer diagnoses,” says Kathy Jinkins, associate director of Patient Education. “They don’t know what they don’t know.” The Learning Center’s staff direct patients to free resources that can help them work collaboratively with their care teams. “We want to have conversations,” Jinkins says. “We listen to the nuances of what patients and caregivers are saying and what they’re not saying. We can sense what they need from the conversations we have.” The Learning Center’s staff make about 1,500 referrals annually for patients who need a social work counselor, a chaplain or another service. Patient-friendly tech support Patients are encouraged to use our patient portal, myMDAnderson, to manage their care online. But that’s often...